Tech Digital building in Markham, Ontario
Tech Digital is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act (AODA).
For more details, please take a look at our Accessibilities Policies and Multi-year Accessibility Plan.
Tech Digital will communicate in ways that take into account a person's disability. Methods of communication may include emailing, communicating with the client through the aid of a TTY operator or using a pen and paper versus speaking aloud.
Assistive devices are permitted on Tech Digital premises. Assistive devices may include, but not limited to, wheelchairs, walkers, oxygen tanks, respirators and communication devices. Tech Digital will ensure all staff that interact with the public are trained and familiar with various assistive devices that may be used by customers with disabilities. For safety reasons, oxygen tanks are not permitted in the selective solder area. Likewise, persons with a pacemaker are not permitted near SMT (surface mount technology).
Tech Digital will permit service animals on premises that are normally accessible to customers, with the exception of the plant floor as this is a health and safety hazard for our employees. Tech Digital will not interact with service animals without permission of the owner.
Tech Digital will permit support persons on premises that are normally accessible to customers. If requested by the client, a support person may attend meetings with the client, however the support person will not be permitted to direct or act for the client.
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Tech Digital will provide notice to clients. The notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed at the main entrance, on company voicemail greeting and on the website.
Tech Digital will provide training to employees, contract workers and volunteers who interact with the public or other third parties on their behalf. Training will be provided to staff on an ongoing basis in connection with revisions to this plan and applicable regulations. New employees will receive training on the first day of orientation.
Training will include:
Customers who wish to provide feedback regarding accessibility can do so in person, over the phone or via email (hr@techdigital.ca). All feedback will be directed to Human Resources. Customers can expect a reply within two to five business days.
Any policy of Tech Digital that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.